Last updated: September 27, 2026
NoDak Labs LLC (“NoDak Labs,” “we,” “us”) supplies materials for laboratory and in-vitro research use only. Because these are research chemicals whose integrity depends on unbroken cold storage and an intact seal, our return policy is narrower than a typical consumer store. Please read it before ordering.
Sealed, unopened vials
We accept returns of sealed, unopened vials in their original packaging within 14 days of delivery. To be eligible, the tamper-evident seal must be intact and the vial must show no sign of having been reconstituted, warmed, frozen, opened, or relabeled.
Approved returns are refunded to the original payment method within 5–10 business days of our receiving and inspecting the item. Original shipping charges are not refunded, and return shipping is the buyer’s responsibility unless the return is due to our error.
Opened vials cannot be returned
Once a seal is broken we have no way to verify how the material was stored or handled, so we cannot resell it and cannot accept it back. This applies regardless of how much of the contents remain.
Damaged, defective, or incorrect orders
If your order arrives damaged, if a vial’s seal is compromised in transit, or if you received the wrong item, email nodaklabsllc@gmail.com within 7 days of delivery with:
- Your order number
- Photographs of the outer packaging, including any visible damage
- Photographs of the vial and its label
We will replace the item or refund it in full, including shipping, at your choice. You will not be asked to ship a damaged item back unless we specifically request it, and we cover return postage if we do.
Orders lost in transit
If tracking shows no movement for five consecutive business days, or shows delivery to an address you did not provide, contact us and we will open a claim with the carrier. We will replace or refund confirmed lost shipments.
We are not able to refund or replace orders that carrier tracking records as delivered to the address you supplied. If a package is marked delivered and you cannot locate it, file a claim with the carrier directly; we will provide any documentation you need.
Order cancellations and address changes
We pack quickly. If you need to cancel an order or correct a shipping address, email us as soon as possible — we can usually make the change if the order has not yet been handed to the carrier. Once a package has shipped it cannot be cancelled or redirected by us.
Refused and undeliverable shipments
Packages refused at delivery, or returned to us as undeliverable because of an incorrect or incomplete address, will be refunded less the original shipping cost and any return-shipping charges assessed by the carrier. Because we cannot confirm storage conditions during the return trip, refused shipments are not restocked.
How to start a return
Email nodaklabsllc@gmail.com with your order number and the reason for the return. Do not ship anything back before you hear from us — unauthorized returns cannot be processed or refunded.
Contact
NoDak Labs LLC — Bismarck, North Dakota
nodaklabsllc@gmail.com